To access and download your files, you must ensure your browser allows Pop-ups. If your browser blocks Pop-ups, you may have difficulties downloading the file and it may appear like the CCH Portal isn't working correctly.

Allow Pop-ups on a Mac computer using Chrome:

Chrome should prompt you on the right of the URL bar that the Pop-up blocker is on. When you click on the prompt and allow pop-ups you will be able to view and download your file.

Allow Pop-ups on a Mac computer using Safari:

From the Safari browser menu, click into Preferences and then Security. Look for and remove the tick from "Block Pop-up Windows"

Allow Pop-ups on a Windows PC using Safari:

From the Safari browser, click into General Settings (cog icon on the right). Scroll down and deselect "Block Pop-up Windows"

Allow Pop-ups on a Windows PC using Internet Explorer:

From the Internet Explorer browser, click into Tools, then Pop-up Blocker and select "Turn off Pop-up Blocker"

Allow Pop-ups on a Windows PC using Chrome:

If you aren't automatically prompted, copy and paste this line into your Chrome URL address bar chrome://settings/content and then scroll to Pop-ups and select "Allow all sites to show Pop-ups"

Allow Pop-ups on a Windows PC using Mozilla Firefox:

From the Firefox browser open the Menu, click into Options, click Content and deselect "Block Pop-up windows"